Delete Your Account

This page explains how to request deletion of your DokLink account and the personal data associated with it.

How to Request Deletion

The fastest way is inside the app itself: go to Profile, then Privacy & Security, then Delete My Account. You will be asked to enter your password to confirm, and your account is deleted immediately once you do.

If you cannot access the app, email us at grievance@doklink.in from the email address on your account, with the subject line "Delete My Account", and include the phone number or email your account is registered under. We will act on requests sent this way within seven days.

What Gets Deleted

Once your account is deleted, we permanently remove:

• Your name, contact details, and profile information
• Your saved addresses
• Your health information, including allergies, medications, conditions, and past surgeries
• Your emergency contact details
• Your push notification token

Your booking and appointment history is also cleared of personal notes and details, though the underlying records may be kept in a redacted form where a linked payment needs to survive, as described below.

What We May Keep

A few things are not deleted, for reasons outside our control or required by law:

• Payment and billing records, kept for as long as Indian tax and accounting law requires
• Records already shared with a hospital or insurer as part of a completed booking or claim, since those live in their own systems, not ours
• Your login and consent history, kept for security and compliance purposes

Deleting Only Some of Your Data

If you want to correct or remove specific information, such as an old address, rather than deleting your whole account, you can update most of your profile directly from the app. For anything you cannot change yourself, email us at the address above.

Contact

DokLink Services Pvt. Ltd.
Grievance Officer: grievance@doklink.in